AI & Workflow Transformation Specialist

As AI & Workflow Transformation Specialist at ChannelEngine, you'll join the Automation & AI Team reporting to the Chief of Staff. You solve real problems across the organisation by mapping processes, uncovering bottlenecks, and re-engineering workflows using automation and AI. This is hands-on work — you build and test solutions yourself, not manage a backlog or analyse data from a distance.

What you'll do

• Work closely with department heads in Sales, Marketing, Customer Success, and Finance to map their processes, identify bottlenecks, and redesign workflows that scale
• Embed automation and AI into daily operations using tools like HubSpot, Zapier, n8n, and custom APIs to reduce manual work and improve data accuracy
• Build your own backlog by spending time with teams, spotting opportunities, and prioritising high-impact improvements
• Take ownership of end-to-end solutions — from discovery through testing and implementation

What you bring

• Hands-on experience building and deploying automation solutions (Zapier, n8n, Make, or similar platforms)
• Comfort working with APIs and connecting systems; some scripting or technical background is a plus
• Problem-solving mindset — you enjoy digging into process details and aren't afraid of technical challenges
• Ability to work cross-functionally and translate business problems into automation opportunities