E-commerce Operations Coordinator

Breitling stands apart with its watches unapologetically dedicated to authentic adventures, in the air, at sea or on land. We are currently looking for E-commerce Operations Coordinator for our office in Amsterdam who will be responsible for all processes and operations in e-commerce department, covering over 30 markets to contribute actively to our future. This is an exciting opportunity to further propel Breitling e-commerce to the next level, working closely with various departments across the value chain, such as our contact center, external agencies and our global headquarters. You will need a “roll-up your sleeves” attitude to make things happen. The main goals of this position are to learn and become the go-to person with a clear end-to-end understanding of daily order fulfillment processes and propose optimizations when needed. Together with our customer service team, you will elevate our customer experience by improving the operational processes.

• Overseeing all the clients request and ensuring timely follow-up with our customer service center
• Providing the best client experience for our e-boutique
• In charge of client personalization projects for e-commerce
• Allocating stock across multiple markets according to e-commerce orders
• Ensuring timely allocation of goods to complete all the e-commerce orders and follow-up on exceptional orders
• You will have an affinity with different order fulfillment tools and ability to resolve operational or process-oriented issues
• Oversee all of our requests from our customer service team and ensure timely follow-up from beginning to end of the order life cycle
• Keeping close contact with our carriers to ensure the best logistics experience for our customers