Fulfilment Operation Specialist

The purpose of the role is to take responsibility for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organization in the market service fulfilment network including:
- Daily operations for services connected to internal and external service partners
- Operational excellence
- Efficiency and continuous improvement
- Short and mid-term capacities
- Cost development and contribution to the cost goal
- Offered Lead-time development
- Sustainability

In this role you will also provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people.

You will be:
- Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network
- Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market
- Lead IT integrations for new Services and/or Service providers
- Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions
- Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
- Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
 

We look for:

For this role you bring the following experience
- a bachelor/university degree in preferred Logistics, Economics, business administration or 1-2 years’ experience in area of expertise.
- You have proven analytical and numeric skills and excellent computer skills; experiences with PowerBI are a plus.

Next to that you are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when acting. You are inspired by challenging situations and not hesitant to propose and initiate changes.

As a person you have a good collaborative mind-set in building relationships within the organization with ability to influence others within the own area of expertise by using communication skills. You have good organizational skills and ability to work in a structured way. You use your end-to-end orientation to apply analytical process oriented thinking when acting and propose solutions. For this role we are looking for a Dutch speaking candidate.